Privacy Policy | SLCC Hospitality

Last updated: 2026-01-12

This privacy policy explains how SLCC Hospitality (“We”, “Us”, “Our”) collects, uses, and protects personal data when you visit our website or contact us regarding property management, lettings, hospitality services, or related enquiries.

Who we are

Data controller: SLCC Hospitality
Contact: info@slcchospitality.co.uk

What personal data we collect

We may collect the following categories of personal data:

  • Contact information you voluntarily provide, such as your name, email address, phone number, and message content when you contact us or submit an enquiry.
  • Enquiry-related information, including details about properties, letting preferences (short-, mid-, or long-term), management services, design or renovation requirements, and other service-related information you choose to share.
  • Booking or operational information where relevant, such as dates, availability preferences, or general property details (excluding payment card data unless explicitly stated elsewhere).
  • Technical and usage data, including IP address, browser type, device information, pages viewed, referral sources, and approximate location derived from IP address.
  • Cookies and similar technologies used to support website functionality, security, and analytics.

How we use your data

We use personal data for the following purposes:

  • To respond to enquiries and communicate with you about our services.
  • To assess service suitability and provide tailored information relating to property management, lettings, or hospitality solutions.
  • To operate, maintain, and secure our website and digital infrastructure.
  • To analyse website usage and improve our content, services, and user experience.
  • To comply with applicable legal, regulatory, and contractual obligations.

Our processing of personal data is based on one or more of the following legal grounds under the UK General Data Protection Regulation (UK GDPR):

  • Legitimate interests, such as responding to enquiries, managing client relationships, and improving our services.
  • Performance of a contract or steps taken at your request prior to entering into a contract.
  • Consent, where required (for example, for optional cookies or analytics).
  • Compliance with legal obligations, including regulatory or record-keeping requirements.

Cookies and analytics

We use cookies and analytics technologies to ensure website functionality, security, and to understand how visitors use our website. These may include:

  • Google Analytics
  • Cloudflare

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or performance.

Third-party services

Our website may contain links to third-party websites or services. These third parties operate independently and process personal data in accordance with their own privacy policies. SLCC Hospitality is not responsible for the content or privacy practices of third-party websites.

Where we use third-party service providers to support our operations (such as hosting, analytics, or communications), we ensure that appropriate contractual safeguards are in place to protect personal data in accordance with UK data protection law.

Data retention

We retain personal data only for as long as necessary for the purposes described in this policy:

  • Enquiry-related data: Generally retained for up to 12 months after the last interaction.
  • Client and business correspondence: Retained for as long as necessary to manage the relationship and comply with legal or contractual obligations.
  • Technical, analytics, and security logs: Typically retained for up to 90 days, unless a longer retention period is required for security, legal, or regulatory purposes.

Your rights

Under UK data protection law, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of personal data, where applicable.
  • Restrict or object to certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

Contact

If you have any questions about this privacy policy or how we handle personal data, please contact us at:

SLCC Hospitality
info@slcchospitality.co.uk